Service Operations Agent

An internal-first AI worker
for Envera's service department.

GenZee builds role-based AI workers that slot into your existing team — not chatbots that replace it. This demo shows what a Service Operations Agent looks like when it's scoped to one department, gated behind human approval, and wired only to the knowledge sources you trust. Everything you click below runs locally in your browser with sample data — no backend, no API calls, no surprises.

What it does

Triages and classifies every incoming service request
Drafts responses using approved templates and tone
Surfaces missing info, governance flags, and escalation paths
Logs every classification, draft, and edit for audit

What it never does

Approve access changes or modify security records
Send any external message without human approval
Make emergency or live security decisions
Touch active incident threads without sign-off

How it deploys

Internal-first — sits behind the existing service team
Capped scope, capped usage, capped cost
Every external response stays human-approved
Documented handoff at the end of every pilot week

Live demo · full-screen

Blaze Live Call Co-Pilot

Simulated inbound service call. Jake — the AI persona inside Blaze — handles intake, hands off to a dispatcher, and stays on the line as a silent co-pilot, surfacing the right KB tip at the right moment so the human agent does the customer-facing work informed. Six scenarios built in, ranging from resolved- on-call to truck-roll dispatch. Pick any at the top of the demo.

Open demo →

How to read this demo

Each section in the left nav is a different lens on the same agent.

1
Workflow — The 7 steps the agent runs every time a request arrives.
2
Service Queue — The wow moment — 13 realistic requests, with the agent's draft, missing info, and governance call surfaced for each.
3
Conversational Dashboard — Blaze view 1 — chat surface where ops users ask questions in plain English and watch every action land back in Salesforce.
4
Admin & Audit — Blaze view 2 — permissions matrix, approval rules, full audit log. The trust answer to 'I can't let an AI loose in my Salesforce.'
5
Approval Queue — Blaze view 3 — manager view with year-over-year comparisons, Jake's reasoning, one-click approve / modify / reject.
6
Knowledge Readiness — What we'd want from Envera's existing docs before going live. Honest about gaps.
7
Governance — The trust controls. This matters more than the capability.
8
Pilot Path — Free now, paid pilot with capped scope, then expansion.